IT Support Manager

Job description


Avant Arte wants to make art radically more accessible for a new generation. The company began as a cult blog of contemporary artists and grew organically into the world’s largest and most engaged online art community, with more than 2 million of their followers under the age of 35. The company collaborates with iconic contemporary artists like Jenny Holzer, Cai Guo-Qiang, Claire Tabouret and Hank Willis Thomas, making their work more accessible to younger collectors through sculpture editions, print editions and unique works on paper of exceptional quality. And they have built a highly engaged community of next-generation art collectors, which means Avant Arte’s artist launches are heavily oversubscribed, with many behaving more like fashion drops, selling out in under 30 seconds.

The company’s vision is to inspire a generation of millions of young people who love art like they love music and who collect works like they build their wardrobe.

We’re currently a team of 50, split between London and Amsterdam, looking to scale to more than 100 over the next 6 months. This is a great opportunity to join a highly successful, profitable, early-stage business at a pivotal moment in our growth, where you will have a big impact from day one.


We’re a small team with really big ambitions, both for what we want to achieve and also the environment we’re building. We want to create a company that remains thoughtful as we scale and tries to be genuinely progressive in how we operate; we want people to really own what they do and be given the autonomy and freedom to make mistakes, learn, and create something meaningful. We all work incredibly hard because we really care about what Avant Arte is here to do – we’re looking for exceptional people who are proactive, hungry to learn, and want to put their pride in our collective achievements.

We know that creating an inclusive environment that promotes and values diversity is critical if we want to build something with impact and meaning. We believe that having diversity in age, background, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective will make us an infinitely better company. And it is particularly vital if we are going to build a roster of artists and a community of collectors that are representative of contemporary art and of the wider world today.



We’re looking for a highly motivated IT Support Manager who will be the first point of contact for IT related matters and will be integral in providing excellent internal end user experiences across the team by ensuring all IT related issues are resolved in a timely and efficient manner.

We really do encourage everyone to proactively step outside of their job description if they see something that could be improved but the core of your role will involve:

  • Provide onsite & remote technical user support.

  • Record, monitor, update and respond to support requests in a timely manner, owning each request to completion, or, by reassigning it to other areas of the department, as per the process.

  • Supporting IT projects and managing these to completion

  • Supporting Mac OS devices, connected to the business network.

  • Build and maintain relationships with the wider business to understand IT needs of the business and be proactive with implementing solutions.

  • Support of Google work desk and software updates.

  • Maintaining up-to-date records of hardware inventory and managing the device lifecycle.

  • Ability to cope in a technically complex and fast changing environment and to respond calmly and rationally to changing priorities in a deadline-driven situation.

The main skills we’re looking for are:

  • Proactive: with the ability to approach problems logically, independently eliminating causes of problems and performing internet research.

  • Relationship building: with experience working with cross-functional teams and know when to consult senior team members where appropriate to progress any tasks.

  • Hunger and enthusiasm to continuously improve: with a passion to learn new processes and technology.

  • Solution focussed: with the confidence to implement IT solutions across the business and consistently deliver a high level of service to the end users.

  • Highly motivated: and strive to perform in the role to a high standard at all times.

We think you’ll probably have:

  • Ideally 12 months experience in a similar role

  • Experience working in a fast growing startup environment (desirable)

  • Excellent communication skills both written and verbal

  • Strong problem solving skills

  • Experience supporting organisation account management (including Google workdesk, Slack, MDM software)


  • You’ll get to be part of building one of the fastest growing tech companies in culture, backed by early investors in companies like Skype, Farfetch, Glossier and Facebook.

  • Generous equity allowance

  • 25 days of holiday plus two extra company wide days on Kings Day (national holiday in the Netherlands which falls in April) and Christmas Eve

  • Private healthcare

  • L&D budget of €1000 per year per employee

  • Company Laptop (MacBook) + any other equipment for your at-home set up

  • Cycle to work scheme (UK)

  • Regular socials & team events including end of year events between all offices and staff (incl. remote)

  • Generous parental leave policies

  • Offices in both London and Amsterdam and supportive of flexible/remote working

  • Office perks in our London office include membership discounts for restaurants, wellness services and hotels in the area as well as free fitness classes and drinks on Fridays